FAQ

Cooch bamboo period underwear is made from ultra-soft, bamboo fabric that is not only incredibly comfortable but also highly absorbent, breathable and hypoallergenic. Our underwear offers superior moisture-wicking properties and natural odor resistance, ensuring you stay fresh and dry throughout your period.

The Revie Shorty: A shorty designed for longer wear and overnight protection, holding 3-4 tampons worth of flow.

The Vallie Panty: A high-waist brief that holds 2-3 tampons worth of flow, offering full coverage and a flattering fit.

The Cole Panty: A bikini-style period brief that holds 2-3 tampons worth of flow.

The Cindy Thong: A thong-style period underwear perfect for lighter days, holding 1-2 tampons worth of flow.

Caring for your Cooch bamboo period underwear is easy. Simply rinse them in cold water after use, then machine wash on a gentle cycle with mild detergent. Avoid using fabric softeners or bleach, as these can affect the absorbency. Hang dry or lay flat to preserve the integrity of the fabric and elastic.

The duration you can wear your Cooch bamboo period underwear depends on your flow. Generally, you can wear them for up to 12 hours, but it's always best to monitor your comfort and change as needed. For heavier flow days, you may need to change more frequently.

Yes, our Revie Shorty is specifically designed for overnight use, holding 3-4 tampons worth of flow to keep you protected and comfortable throughout the night. The high-waist Vallie Panty is also a great option for added coverage and security during sleep.

Absolutely! Cooch bamboo period underwear is reusable and designed to last for many cycles with proper care. This makes them a sustainable and cost-effective alternative to disposable period products.

To find your perfect fit, refer to our size chart, which provides detailed measurements for each design. If you're between sizes, we recommend sizing up for maximum comfort and a secure fit.

Yes, you can wear Cooch bamboo period underwear alongside other menstrual products like tampons or menstrual cups for added protection and peace of mind, especially on your heaviest days.

Yes, our bamboo fabric is hypoallergenic and gentle on the skin, making it an excellent choice for those with sensitive skin or allergies. The natural properties of bamboo also help reduce irritation and discomfort.

1. Why does Cooch not accept returns for period underwear?

At Cooch, we prioritise the health and safety of our customers. Due to the intimate nature of period underwear and hygiene considerations, we do not accept returns or exchanges for any worn or washed items, including period underwear.

2. Can I return unworn period underwear for a refund or exchange?

Unfortunately, we do not accept returns or exchanges for period underwear, even if they are unworn. This policy is in place to ensure the integrity and hygiene of our products for all customers.

3. What if I received defective or incorrect period underwear?

If you received defective or incorrect period underwear, please contact our customer service team immediately at heysis@cooch.store within 7 days of receiving your order. We will work with you to resolve the issue promptly.

4. How can I ensure I order the correct size of period underwear?

To ensure you order the correct size of period underwear, please refer to our size chart available on our website. If you are between sizes, we recommend sizing up for a comfortable fit. If you have any questions about sizing, our customer service team is here to assist you.

5. Can I cancel or modify my order for period underwear after it has been placed?

Once an order for period underwear has been placed, it can be canceled or modified for up to two business days. Please review your order carefully before completing your purchase to ensure it meets your specifications. Email heysis@cooch.store for enquiries

7. Are there any exceptions to the no returns policy for period underwear?

In rare cases of manufacturer defects or errors on our part, exceptions may be made for returns or exchanges. Please contact our customer service team at heysis@cooch.store if you believe your situation qualifies for an exception.

8. How can I provide feedback or address concerns about my Cooch period underwear purchase?

We value your feedback and want to ensure your satisfaction with our products. If you have any concerns or feedback regarding your Cooch period underwear purchase, please reach out to our customer service team at taylor@cooch.store. We are here to assist you and address any issues you may have.