Frequently asked questions
What fabrics do you use in your undies?
What fabrics do you use in your undies?
After a year and a half of rigorous testing and countless iterations, we arrived at the perfect fabric blend for our Cooch period undies. We originally dreamed of using 100% bamboo for its natural softness, breathability, and antibacterial properties—qualities we value so highly. However, while bamboo is ideal for everyday comfort, it couldn’t meet the demands of reliable period protection on its own. To bridge that gap, we carefully blended in a small amount of high-quality synthetic polyester certified by Oeko-Tex, enhancing durability, absorbency, and leak resistance. In our commitment to balance, we believe this thoughtful mix not only provides a safer, more reliable alternative to disposable products but also offers a more comfortable option than traditional menstrual cups.
Here’s a detailed breakdown of each layer in our design:
• Body of the Undie (95% Bamboo, 5% Spandex):
This foundational layer delivers the natural softness, breathability, and antibacterial benefits of bamboo, while the spandex adds the flexibility and shape retention needed for everyday wear.
• Top Gusset Lining (50% Bamboo, 50% Polyester):
In direct contact with your skin, this blend offers a gentle, hypoallergenic surface from bamboo combined with the durability and moisture management of polyester, reducing the risk of chafing.
• Middle Layer (80% Polyester, 20% Nylon):
Serving as the absorbent core, this layer excels at moisture-wicking and quick-drying with its high polyester content, while nylon contributes additional strength and durability to lock in fluids effectively.
• Layer 3: Breathable PUL:
The outermost layer features a breathable polyurethane laminate that acts as a leak-proof barrier. It allows moisture vapor to escape while preventing any fluid from seeping through, providing the final line of defense in our multi-layer approach.
This meticulously chosen combination of fabrics ensures that our period undies deliver both unparalleled comfort and high performance during your cycle.
How does the gusset technology work?
How does the gusset technology work?
Our unique layer technology is designed for ultimate comfort, absorbency, and leak protection. Each pair of Cooch period underwear features a moisture-wicking top layer to keep you feeling dry, an ultra absorbent core to lock in fluid, and a leak resistant barrier for extra security.
It took a year and a half of trial and error to perfect our design. We tested multiple gusset styles, endured plenty of embarrassing leaks, and refined every detail until we found the perfect blend for ultimate protection.
How do I care for my Cooch period underwear?
How do I care for my Cooch period underwear?
Caring for your Cooch period underwear is easy. Simply rinse them in cold water after use, then machine wash on a gentle cycle with mild detergent. Avoid using fabric softeners or bleach, as these can affect the absorbency. Hang dry or lay flat to preserve the integrity of the fabric and elastic.
How long can I wear my Cooch period underwear?
How long can I wear my Cooch period underwear?
The duration you can wear your Cooch period underwear depends on your flow. Generally, you can wear them from 6 - 10 hours, but it's always best to monitor your comfort and change as needed. For heavier flow days, you may need to change more frequently.
Are Cooch period underwear suitable for overnight use?
Are Cooch period underwear suitable for overnight use?
Yes, our Revie Shorty is specifically designed for overnight use, holding 3-4 tampons worth of flow to keep you protected and comfortable throughout the night. The high-waist Vallie Panty is also a great option for added coverage and security during sleep.
Are Cooch period underwear reusable?
Are Cooch period underwear reusable?
Absolutely! Cooch period undies are reusable and designed to last for many cycles with proper care. This makes them a sustainable and cost-effective alternative to disposable period products.
Can I wear Cooch period underwear with other menstrual products?
Can I wear Cooch period underwear with other menstrual products?
Yes, you can wear Cooch period underwear alongside other menstrual products like tampons or menstrual cups for added protection and peace of mind, especially on your heaviest days.
Shipping options
Shipping options
Shipping options
- Standard Australia shipping: 2-8 Business days & $10.50 and Free on orders over $150
- Express Australia shipping: 1-4 Business days & $15
- International shipping: 6-27 Business days & $20
(Delivery times may vary based in your location)
No Returns Policy for Period Underwear
No Returns Policy for Period Underwear
1. Why does Cooch not accept returns for period underwear?
At Cooch, we prioritise the health and safety of our customers. Due to the intimate nature of period underwear and hygiene considerations, we do not accept returns or exchanges for any worn or washed items, including period underwear.
2. Can I return unworn period underwear for a refund or exchange?
Unfortunately, we do not accept returns or exchanges for period underwear, even if they are unworn. This policy is in place to ensure the integrity and hygiene of our products for all customers.
3. What if I received defective or incorrect period underwear?
If you received defective or incorrect period underwear, please contact our customer service team immediately at heysis@cooch.store within 7 days of receiving your order. We will work with you to resolve the issue promptly.
4. How can I ensure I order the correct size of period underwear?
To ensure you order the correct size of period underwear, please refer to our size chart available on our website. If you are between sizes, we recommend sizing up for a comfortable fit. If you have any questions about sizing, our customer service team is here to assist you.
5. Can I cancel or modify my order for period underwear after it has been placed?
Once an order for period underwear has been placed, it can be canceled or modified for up to two business days. Please review your order carefully before completing your purchase to ensure it meets your specifications. Email heysis@cooch.store for enquiries
7. Are there any exceptions to the no returns policy for period underwear?
In rare cases of manufacturer defects or errors on our part, exceptions may be made for returns or exchanges. Please contact our customer service team at heysis@cooch.store if you believe your situation qualifies for an exception.
8. How can I provide feedback or address concerns about my Cooch period underwear purchase?
We value your feedback and want to ensure your satisfaction with our products. If you have any concerns or feedback regarding your Cooch period underwear purchase, please reach out to our customer service team at taylor@cooch.store. We are here to assist you and address any issues you may have.